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Heralded

The most visible customer support tools in United Kingdom, October 2026

October 2026 · 15 questions asked from United Kingdom in English · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 60 answers read

AI: how the engines answer the board's questions; Search: Google's top 10 for the questions' demand keywords; All: both combined. How the Heralded Score works.

Leader

Zendesk

40%of answers name it

Where engines disagree most

Hiver

1/4engines put it in their top three

Top three on Google AI Mode, not on Gemini, Google AI Overviews and ChatGPT

Brands

Rank Brand Rank change Heralded Score Score trend Mentioned Recommended By engine Mentioned by Change
– easiware FR Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading
– eDesk IE Unranked Too few answers
–
  • : Unranked
 1% 0% None First reading
– eesel AI CA Unranked Too few answers
–
  • : Unranked
 1% 0% None First reading
– Enlivy Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading
– Faveo Helpdesk IN Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading
– FlowHunt SK Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading
– FocalScope SG Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading
– Foqal US Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading
– Freshchat IN Unranked Too few answers
–
  • : Unranked
 1% 0% First reading
– Froged ES Unranked Too few answers
–
  • : Unranked
 0% 0% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

This month's moves

First reading. No comparable previous month yet.

Biggest risers

No clear rise.

Biggest fallers

No clear fall.

Drop-outs

No drop-outs.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 itechguides.com Directory 5.0% 1 of 4 3 11
2 youtube.com Social 8.3% 2 of 4 4 Not read
3 dupple.com Media 6.7% 1 of 4 2 9
4 getmacha.com Vendor site 6.7% 2 of 4 2 5
5 alloysoftware.com Vendor site 5.0% 3 of 4 1 9
6 azilen.co.uk Consultancy 5.0% 1 of 4 1 10
7 linkedin.com Social 3.3% 1 of 4 3 Not read
8 sparrowdesk.com Vendor site 3.3% 1 of 4 2 Not read
9 stackbriefly.com Media 3.3% 1 of 4 1 6
10 technologyadvice.com Review site 3.3% 1 of 4 1 7

The questions, and who wins each

QuestionLanguageWins it
best customer support tools for small support teams English Freshdesk and Zoho Desk, tied
customer support software for teams answering customer questions English Freshdesk, Front, Help Scout and Hiver, tied
how can a support team resolve customer questions faster English No brand recommended
how to keep customer support requests from getting lost English Freshdesk, Freshworks, Jira Service Management and Zendesk, tied
shared inbox vs help desk software for support teams English Front, Help Scout, Zendesk and Zoho Desk, tied

Each engine's top three

Method

For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured