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The most visible customer support tools in Netherlands, October 2026

October 2026 · 15 questions asked from Netherlands in Dutch and English · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 60 answers read

AI: how the engines answer the board's questions; Search: Google's top 10 for the questions' demand keywords; All: both combined. How the Heralded Score works.

Leader

Zendesk

43%of answers name it

Most cited source

zendesk.com

27citations

From ChatGPT

Where engines disagree most

Help Scout

1/4engines put it in their top three

Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT

Brands

Rank Brand Rank change Heralded Score Score trend Mentioned Recommended By engine Mentioned by Change
= 45 uHelp New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading
= 45 Unthread US New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading
= 45 Userbot IT New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading
= 45 UVdesk IN New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading
= 45 VIER DE New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading
= 45 Vivantio GB New entry 0 , range 0–70
0
  • : score 0 · #45
 1% 0% None First reading
= 45 Vivocha IT New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading
= 45 Zammad DE New entry 0 , range 0–70
0
  • : score 0 · #45
 0% 0% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

This month's moves

First reading. No comparable previous month yet.

Biggest risers

No clear rise.

Biggest fallers

No clear fall.

New entries

138 new entries

Drop-outs

No drop-outs.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 zendesk.com Brand site 13.3% 1 of 4 22 1
2Withheld. Run a full Snapshot to see it.
3Withheld. Run a full Snapshot to see it.
4Withheld. Run a full Snapshot to see it.
5Withheld. Run a full Snapshot to see it.
6Withheld. Run a full Snapshot to see it.
7Withheld. Run a full Snapshot to see it.
8Withheld. Run a full Snapshot to see it.
9Withheld. Run a full Snapshot to see it.
10Withheld. Run a full Snapshot to see it.

The questions, and who wins each

QuestionLanguageWins it
Wat is de beste klantenservicesoftware voor supportteams? Dutch Freshdesk, Freshworks, Help Scout and HubSpot Service Hub, tied
Welke tools voor klantenservice zijn het beste voor kleine teams? Dutch Freshdesk, Help Scout and Zendesk, tied
Hoe kan een supportteam klanten sneller helpen? Dutch Zendesk
Hoe kan ik klantverzoeken beheren zonder berichten over het hoofd te zien? Dutch Freshdesk, HubSpot Service Hub and Zendesk, tied
Kan een klein team klanten beter helpen via e-mail of chat? Dutch No brand recommended
Is geautomatiseerde of handmatige klantenservice beter voor teams? Dutch No brand recommended
Wat zijn alternatieven voor het beheren van klantverzoeken via e-mail? Dutch Freshdesk
Wat zijn alternatieven voor het handmatig beantwoorden van klantvragen? Dutch No brand recommended
Ik werk in een supportteam van drie. Hoe kunnen we meer verzoeken afhandelen? Dutch Zendesk
Ik heb een klein bedrijf en wil klanten via e-mail en chat antwoorden. Welke tool kan ik het beste gebruiken? Dutch Crisp, Freshdesk, Help Scout and Tidio, tied

Each engine's top three

Method

For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured