Leader
41%of answers name it
The most visible customer support tools in France, October 2026
AI: how the engines answer the board's questions; Search: Google's top 10 for the questions' demand keywords; All: both combined. How the Heralded Score works.
Most cited source
11citations
From Gemini, Google AI Overviews and ChatGPT
Where engines disagree most
1/4engines put it in their top three
Top three on Google AI Mode, not on Gemini, Google AI Overviews and ChatGPT
Brands
| Rank | Brand | Rank change | Heralded Score | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|
| 1 | | New entry | 46 , range 27–70 | 46
| 41% | 14% | | First reading | |
| 2 | | New entry | 34 , range 26–69 | 34
| 31% | 19% | | First reading | |
| 3 | | New entry | 30 , range 21–60 | 30
| 20% | 15% | | First reading | |
| 4 | | New entry | 28 , range 14–56 | 28
| 14% | 12% | | First reading | |
| 5 | | New entry | 27 , range 19–57 | 27
| 21% | 7% | | First reading | |
| 6 | | New entry | 26 , range 20–58 | 26
| 21% | 11% | | First reading | |
| 7 | | New entry | 25 , range 0–75 | 25
| 2% | 1% | None | First reading | |
| 8 | | New entry | 23 , range 16–55 | 23
| 18% | 7% | | First reading | |
| 9 | | New entry | 23 , range 10–54 | 23
| 15% | 7% | None | First reading | |
| 10 | | New entry | 23 , range 4–51 | 23
| 11% | 5% | | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
This month's moves
First reading. No comparable previous month yet.
Biggest risers
No clear rise.
Biggest fallers
No clear fall.
New entries
136 new entries
- Zendesk
- Freshdesk
- HubSpot Service Hub
- Freshworks
- Intercom
- Help Scout
- monday.com
- Front
- Crisp
- Zoho Desk
- LiveAgent
- Tidio
- Hiver
- ServiceNow
- Gladly
- Trengo
- Salesforce Service Cloud
- Gorgias
- Meta Business Suite
- Dixa
- Missive
- easiware
- Tawk.to
- eDesk
- Jira Service Management
- Ada
- Salesforce Agentforce
- Amadeus Max for Travelers
- Desk365
- Deskpro
- Faveo Helpdesk
- FocalScope
- Groove
- Happyfox
- Ivanti
- ManageEngine
- Microsoft Dynamics 365 for Customer Service
- Richpanel
- Suptask
- TeamSupport
- Thena
- Vivocha
- Brevo
- Smart Tribune
- CM.com
- RingCentral
- Omni
- Aircall
- Drift
- Kustomer
- Re:amaze
- Sprinklr
- Helpmonks
- Oct8ne
- Deskero
- HelpCrunch
- Agentforce Service
- AI Mindloop
- Atera
- Aunoa
- Belco
- BoldDesk
- BOTfriends
- Botmind
- Botpress
- Callbell
- Centribal
- Chatbase
- Chatfuel
- Chatref
- Chatway
- Chatwoot
- ClearFeed
- Cobbai
- Cognigy
- ConSol CM
- Convia
- CustomGPT
- Daktela
- DRUID AI
- Enlivy
- FlowHunt
- Foqal
- Forethought
- Freshchat
- Froged
- Help Desk Ultimate
- HelpDesk
- HelpdeskAdvanced
- Helply
- HelpSpace
- HelpSpot
- Hesk Cloud
- Hornbill
- iAdvize
- Inbenta
- indigo.ai
- It Helpdesk Manager Pro Software Ticket Sla Crm Invoice App Windows
- IT Helpdesk Manager Pro Software | Ticket SLA Tracker CRM Asset Inventory (Windows/Mac)
- Jitbit Help Desk
- JivoChat
- Kapture CX
- Kayako
- KIX
- Klark
- ky2help
- Lime Connect
- LiveChat
- Lovi
- ManyChat
- melibo
- moinAI
- Omnidesk
- OMQ
- OTRS
- Parloa
- Plain
- ProProfs Help Desk
- Puzzel
- Pylon
- S-easy Cloud Professional
- Saysimple
- Sirena
- SolarWinds Service Desk
- Superchat
- Syncon
- SysAid
- Tiledesk
- TOPdesk
- uHelp
- Unthread
- Userbot
- UVdesk
- VIER
- Watermelon
- Zammad
Drop-outs
No drop-outs.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Vendor site | 16.7% | 3 of 4 | 8 | 17 |
| 2 | | Vendor site | 8.3% | 2 of 4 | 4 | 2 |
| 3 | Withheld. Run a full Snapshot to see it. | |||||
| 4 | Withheld. Run a full Snapshot to see it. | |||||
| 5 | Withheld. Run a full Snapshot to see it. | |||||
| 6 | Withheld. Run a full Snapshot to see it. | |||||
| 7 | Withheld. Run a full Snapshot to see it. | |||||
| 8 | Withheld. Run a full Snapshot to see it. | |||||
| 9 | Withheld. Run a full Snapshot to see it. | |||||
| 10 | | Vendor site | 1.7% | 1 of 4 | 2 | Not read |
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| Quel est le meilleur logiciel de service client pour une équipe support ? | French | |
| Quels sont les meilleurs outils de service client pour les petites équipes ? | French | |
| Comment une équipe support peut-elle répondre plus rapidement aux clients ? | French | No brand recommended |
| Comment gérer les demandes des clients sans passer à côté de messages ? | French | No brand recommended |
| Pour une petite équipe, vaut-il mieux proposer un support client par e-mail ou par chat ? | French | |
| Pour une équipe, vaut-il mieux automatiser le service client ou répondre manuellement ? | French | No brand recommended |
| Quelles sont les alternatives à la gestion des demandes clients par e-mail ? | French | |
| Quelles sont les alternatives aux réponses manuelles aux questions des clients ? | French | No brand recommended |
| Je gère le support dans une équipe de trois personnes. Comment pouvons-nous traiter davantage de demandes ? | French | |
| Je dirige une petite entreprise et je veux répondre aux clients par e-mail et par chat. Quel outil utiliser ? | French | |
Each engine's top three
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Method
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.