Most cited source
20citations
From Google AI Mode, Gemini, Google AI Overviews and ChatGPT
AI visibility in Italy
Explore brands in industry panels measured from Italy.
Where engines disagree most
Not compared
A list across industries has no engine top three.
Brands
| Brand | Place in its industry | Heralded Score | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|
| | #1 in marketing automation tools in Italy#1 in CRM tools in Italy | 60 , range 41–76 | No history yet | 49% | 26% | None | First reading | |
| | #1 in endpoint security tools in Italy#1 in antivirus apps in Italy | 50 , range 31–72 | No history yet | 36% | 26% | None | First reading | |
 AWS US | #1 in cloud hosting platforms in Italy | 55 , range 34–74 | No history yet | 50% | 16% | None | First reading | |
| | #1 in password managers in Italy | 72 , range 43–80 | No history yet | 51% | 35% | | First reading | |
| | #1 in e-signature tools in Italy | 72 , range 60–80 | No history yet | 82% | 36% | None | First reading | |
| | Unranked in project management tools in Italy#1 in HR and payroll tools in Italy | 31 , range 14–37 | No history yet | 20% | 8% | None | First reading | |
| | #1 in sales engagement tools in Italy | 74 , range 62–81 | No history yet | 80% | 43% | | First reading | |
| | #1 in VPNs in Italy | 32 , range 22–62 | No history yet | 23% | 16% | None | First reading | |
| | Unranked in project management tools in Italy#1 in ERP tools in ItalyUnranked in CRM tools in Italy | 25 , range 14–50 | No history yet | 13% | 8% | | First reading | |
| | #1 in business intelligence tools in Italy | 56 , range 30–75 | No history yet | 41% | 24% | None | First reading |
This list spans more than one industry, so each brand shows its place in its own. Every brand named in at least three answers is placed. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Review site | 1.5% | 4 of 4 | 15 | 19 |
| 2 | | Review site | 1.0% | 3 of 4 | 15 | Not read |
| 3 | | Review site | 1.1% | 2 of 4 | 11 | 19 |
| 4 | | Review site | 0.8% | 1 of 4 | 6 | 10 |
| 5 | | Review site | 0.5% | 2 of 4 | 5 | Not read |
| 6 | | Review site | 0.6% | 4 of 4 | 6 | 12 |
| 7 | | Review site | 0.5% | 1 of 4 | 5 | 14 |
| 8 | | Review site | 0.3% | 2 of 4 | 3 | Not read |
| 9 | | Review site | 0.4% | 2 of 4 | 3 | 21 |
| 10 | | Review site | 0.2% | 1 of 4 | 4 | Not read |
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| Qual è il miglior software di assistenza clienti per i team di supporto? | Italian | |
| Quali sono i migliori strumenti di assistenza clienti per i piccoli team? | Italian | |
| Come può un team di supporto rispondere più rapidamente ai clienti? | Italian | No brand recommended |
| Come posso gestire le richieste dei clienti senza perdermi nessun messaggio? | Italian | |
| Per un piccolo team, è meglio offrire assistenza ai clienti via email o chat? | Italian | No brand recommended |
| Per i team è meglio un’assistenza clienti automatizzata o gestita manualmente? | Italian | No brand recommended |
| Quali sono le alternative alla gestione delle richieste dei clienti via email? | Italian | |
| Quali sono le alternative a rispondere manualmente alle domande dei clienti? | Italian | No brand recommended |
| Gestisco l’assistenza in un team di tre persone. Come possiamo gestire più richieste? | Italian | |
| Ho una piccola impresa e voglio rispondere ai clienti via email e chat. Quale strumento dovrei usare? | Italian | |
Industries
Method
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.