Heralded
Start free trial
Heralded

The most visible customer support tools in France, October 2026

October 2026 · 15 questions asked from France in French and English · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 60 answers read

AI: how the engines answer the board's questions; Search: Google's top 10 for the questions' demand keywords; All: both combined. How the Heralded Score works.

Leader

Zendesk

41%of answers name it

Most cited source

reddit.com

2citations

From Google AI Mode and Google AI Overviews

Where engines disagree most

HubSpot Service Hub

1/4engines put it in their top three

Top three on Google AI Mode, not on Gemini, Google AI Overviews and ChatGPT

Brands

Rank Brand Rank change Heralded Score Score trend Mentioned Recommended By engine Mentioned by Change
1 Zendesk US New entry 46 , range 27–70
46
  • : score 46 · #1
 41% 14% None First reading
2 Freshdesk US New entry 34 , range 26–69
34
  • : score 34 · #2
 31% 19% None First reading
3 HubSpot Service Hub US New entry 30 , range 21–60
30
  • : score 30 · #3
 20% 15% None First reading
4 Freshworks US New entry 28 , range 14–56
28
  • : score 28 · #4
 14% 12% None First reading
5 Intercom US New entry 27 , range 19–57
27
  • : score 27 · #5
 21% 7% None First reading
6 Help Scout US New entry 26 , range 20–58
26
  • : score 26 · #6
 21% 11% None First reading
7 monday.com IL New entry 25 , range 0–75
25
  • : score 25 · #7
 2% 1% None First reading
8 Front US New entry 23 , range 16–55
23
  • : score 23 · #8
 18% 7% None First reading
9 Crisp FR New entry 23 , range 10–54
23
  • : score 23 · #9
 15% 7% None First reading
10 Zoho Desk IN New entry 23 , range 4–51
23
  • : score 23 · #10
 11% 5% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

This month's moves

First reading. No comparable previous month yet.

Biggest risers

No clear rise.

Biggest fallers

No clear fall.

New entries

136 new entries

Drop-outs

No drop-outs.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 reddit.com Community 3.3% 2 of 4 2 Not read
2 quora.com Community 1.7% 1 of 4 1 Not read

The questions, and who wins each

QuestionLanguageWins it
best customer support tools for small support teams English Freshdesk, Help Scout and Intercom, tied
customer support software for teams answering customer questions English Freshdesk and Zendesk, tied
how can a support team resolve customer questions faster English No brand recommended
how to keep customer support requests from getting lost English Front, HubSpot Service Hub and Zendesk, tied
shared inbox vs help desk software for support teams English Freshdesk, Freshworks, Front, Help Scout, Hiver and Zendesk, tied

Each engine's top three

Method

For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured