Most cited source
273citations
From Google AI Mode, Gemini and Google AI Overviews
AI visibility in Germany
Explore brands in industry panels measured from Germany.
Where engines disagree most
Not compared
A list across industries has no engine top three.
Brands
| Brand | Place in its industry | Heralded Score | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|
| | #1 in VPNs in Germany | 51 , range 20–60 | No history yet | 23% | 18% | None | First reading | |
| | #1 in European neobanks in Germany | 60 , range 39–78 | No history yet | 50% | 31% | None | First reading | |
| | #1 in travel and expense tools in Germany | 41 , range 20–58 | No history yet | 23% | 11% | None | First reading | |
| | #22 in travel and expense tools in Germany#20 in HR and payroll tools in Germany#5 in ERP tools in Germany#1 in accounting tools in Germany | 27 , range 14–49 | No history yet | 16% | 4% | None | First reading | |
 Shopify CA | #5 in website builders in Germany#1 in e-commerce platforms in Germany | 61 , range 37–73 | No history yet | 46% | 23% | None | First reading | |
| | #1 in website builders in GermanyUnranked in cloud hosting platforms in Germany | 58 , range 32–66 | No history yet | 36% | 20% | None | First reading | |
| | #1 in customer support tools in Germany | 61 , range 36–74 | No history yet | 51% | 16% | | First reading | |
| | #2 in endpoint security tools in Germany#2 in antivirus apps in Germany | 52 , range 31–59 | No history yet | 27% | 15% | None | First reading | |
| | #2 in password managers in Germany | 66 , range 32–76 | No history yet | 51% | 22% | None | First reading | |
| | #2 in marketing automation tools in GermanyUnranked in CRM tools in Germany | 35 , range 9–51 | No history yet | 15% | 8% | None | First reading |
This list spans more than one industry, so each brand shows its place in its own. Every brand named in at least three answers is placed. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Social | 13.1% | 3 of 4 | 243 | Not read |
| 2 | | Vendor site | 5.5% | 3 of 4 | 85 | 11 |
| 3 | | Community | 7.5% | 3 of 4 | 100 | 12 |
| 4 | | Regulator | 3.8% | 3 of 4 | 39 | 2 |
| 5 | Withheld. Run a full Snapshot to see it. | |||||
| 6 | Withheld. Run a full Snapshot to see it. | |||||
| 7 | | Brand site | 2.8% | 4 of 4 | 41 | 2 |
| 8 | | Vendor site | 2.6% | 4 of 4 | 30 | 13 |
| 9 | Withheld. Run a full Snapshot to see it. | |||||
| 10 | Withheld. Run a full Snapshot to see it. | |||||
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| Ist automatisierter oder persönlicher Kundenservice besser für Teams? | German | No brand recommended |
| Welche Alternativen gibt es dazu, Kundenanfragen per E-Mail zu verwalten? | German | |
| Welche Alternativen gibt es dazu, Kundenfragen manuell zu beantworten? | German | No brand recommended |
| Ich bin in einem dreiköpfigen Team für den Support zuständig. Wie können wir mehr Anfragen bearbeiten? | German | No brand recommended |
| Ich führe ein kleines Unternehmen und möchte Kunden per E-Mail und Chat antworten. Was sollte ich nutzen? | German | |
| best customer support tools for small support teams | English | |
| customer support software for teams answering customer questions | English | |
| how can a support team resolve customer questions faster | English | No brand recommended |
| how to keep customer support requests from getting lost | English | |
| shared inbox vs help desk software for support teams | English | |
Industries
Method
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.