Leader
61Heralded Score, range 46–83
The most visible CRM tools in Italy, October 2026
Most cited source
3citations
From Google AI Mode and Google AI Overviews
Where engines disagree most
They agree
Every engine names the same top three.
Brands
| Rank | Brand | Rank change | Heralded Score All | AI | Search | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | | New entry | 61 , range 46–83 | 81#1 | 27#2 | 61
| 57% | 37% |  | First reading | |
| 2 | | New entry | 52 , range 36–78 | 72#2 | 18#5 | 52
| 47% | 28% | | First reading | |
| 3 | | New entry | 35 , range 26–70 | 52#3 | 6#22 | 35
| 31% | 20% | | First reading | |
| 4 | | New entry | 31 , range 9–53 | 32#4 | 31#1 | 31
| 19% | 2% | | First reading | |
| 5 | | New entry | 20 , range 5–52 | 28#5 | 7= #9 | 20
| 10% | 6% | | First reading | |
| 6 | | New entry | 17 , range 3–50 | 15#7 | 19#4 | 17
| 10% | 4% | None | First reading | |
| 7 | | New entry | 16 , range 4–51 | 24#6 | 3= #30 | 16
| 9% | 6% | None | First reading | |
| 8 | | New entry | 12 , range 3–50 | 14#8 | 9#8 | 12
| 9% | 3% | None | First reading | |
| 9 | | New entry | 7 , range 2–48 | 7#9 | 7= #9 | 7
| 5% | 3% | None | First reading | |
| 10 | | New entry | 6 , range 2–47 | 6#10 | 7= #9 | 6
| 6% | 1% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI and Search give each brand’s score and rank on that side alone. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Vendor site | 5.0% | 2 of 4 | 3 | Not read |
| 2 | shopify.com | Vendor site | 5.0% | 2 of 4 | 2 | 2 |
| 3 | | Vendor site | 1.7% | 1 of 4 | 2 | Not read |
| 4 | | Vendor site | 1.7% | 1 of 4 | 2 | Not read |
| 5 | | Vendor site | 3.3% | 1 of 4 | 1 | Not read |
| 6 | | Vendor site | 3.3% | 2 of 4 | 2 | Not read |
| 7 | | Vendor site | 1.7% | 1 of 4 | 2 | Not read |
| 8 | | Vendor site | 3.3% | 1 of 4 | 1 | 10 |
| 9 | | Vendor site | 1.7% | 1 of 4 | 2 | Not read |
| 10 | | Vendor site | 1.7% | 1 of 4 | 2 | Not read |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| best crm software for small business sales teams | English | |
| crm tools for independent consultants to track client relationships | English | |
| how can a small business keep track of customer conversations | English | |
| how to follow up with sales leads before they go cold | English | No brand recommended |
| spreadsheets vs crm software for small sales teams | English | |
Each engine's top three
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.