Leader
27%of answers name it
The most visible B2B conversational AI platforms on Google AI Mode, October 2026
Most cited source
4citations
From Google AI Mode
Where engines disagree most
One engine
This page reads Google AI Mode only. Set Engine to All to compare them.
Brands
| Rank | Brand | Heralded Score | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|
| 1#1 overall | | 35 , range 20–55 | 27% | 13% | None | First reading | |
| 2#2 overall | | 32 , range 16–50 | 20% | 13% | None | First reading | |
| 3#3 overall | | 28 , range 14–47 | 20% | 7% | None | First reading | |
| 4#4 overall | | 26 , range 12–45 | 13% | 10% | None | First reading | |
| 5#5 overall | | 26 , range 12–45 | 17% | 7% | None | First reading | |
| – | | Too few answers | 13% | 0% | None | First reading | |
| – | | Too few answers | 0% | 0% | None | First reading | |
| – | | Too few answers | 7% | 3% | None | First reading | |
| – | | Too few answers | 0% | 0% | None | First reading | |
| – | | Too few answers | 0% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
No answer cited a source of this type (Reference).
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| what can a support team use to answer customer questions with ai chat? | English | No brand recommended |
| which platform helps a business build a chatbot for customer conversations? | English | |
| what should an online store use to handle customer chats automatically? | English | |
| how can a company add ai chat to its customer service? | English | No brand recommended |
| how do i build a chatbot that can answer questions about our products? | English | |
| how can we reduce unanswered customer chats after business hours? | English | No brand recommended |
| how do i teach an ai chatbot to answer from our help center? | English | |
| how can a support team hand complex chats from a bot to a person? | English | No brand recommended |
| should we use one ai chatbot for sales and support or separate bots? | English | No brand recommended |
| what works better for customer service, an ai chatbot or a scripted bot? | English | No brand recommended |
Each engine's top three
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Method
Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.