Leader
12%of answers name it
The most visible American conversational AI platforms, October 2026
Most cited source
20citations
From Google AI Mode and ChatGPT
Where engines disagree most
1/4engines put it in their top three
Top three on Google AI Mode, not on Gemini, Google AI Overviews and ChatGPT
Brands
| Rank | Brand | Heralded Score | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|
| 1#2 overall | | 20 , range 6–36 | 12% | 8% | | First reading | |
| 2#3 overall | | 10 , range 4–33 | 8% | 7% | | First reading | |
| 3#6 overall | | 6 , range 3–31 | 8% | 2% | | First reading | |
| 4#7 overall | | 5 , range 2–26 | 6% | 2% | | First reading | |
| 5#10 overall | | 3 , range 1–19 | 4% | 0% | | First reading | |
| 6#11 overall | | 2 , range 1–12 | 3% | 0% | None | First reading | |
| – | | Too few answers | 3% | 0% | None | First reading | |
| – | | Too few answers | 1% | 1% | | First reading | |
| – | | Too few answers | 1% | 0% | | First reading | |
| – | | Too few answers | 0% | 0% | | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Brand site | 13.9% | 2 of 4 | 17 | 4 |
| 2 | Withheld. Run a full Snapshot to see it. | |||||
| 3 | Withheld. Run a full Snapshot to see it. | |||||
| 4 | | Community | 15.2% | 3 of 4 | 10 | 10 |
| 5 | Withheld. Run a full Snapshot to see it. | |||||
| 6 | Withheld. Run a full Snapshot to see it. | |||||
| 7 | Withheld. Run a full Snapshot to see it. | |||||
| 8 | | Brand site | 3.8% | 2 of 4 | 5 | 4 |
| 9 | Withheld. Run a full Snapshot to see it. | |||||
| 10 | Withheld. Run a full Snapshot to see it. | |||||
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| what can a support team use to answer customer questions with ai chat? | English | No brand recommended |
| which platform helps a business build a chatbot for customer conversations? | English | |
| what should an online store use to handle customer chats automatically? | English | |
| how can a company add ai chat to its customer service? | English | |
| how do i build a chatbot that can answer questions about our products? | English | |
| how can we reduce unanswered customer chats after business hours? | English | No brand recommended |
| how do i teach an ai chatbot to answer from our help center? | English | No brand recommended |
| how can a support team hand complex chats from a bot to a person? | English | No brand recommended |
| should we use one ai chatbot for sales and support or separate bots? | English | No brand recommended |
| what works better for customer service, an ai chatbot or a scripted bot? | English | No brand recommended |
Each engine's top three
Google AI Mode
Gemini
- 1
Fin AI Agent
- = 2
CustomGPT
- = 2
IBM watsonx Assistant
Google AI Overviews
No brand named in at least three answers.
ChatGPT
No brand named in at least three answers.
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Method
Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.