Leader
42%of answers name it
The most visible customer support tools in Spain, October 2026
AI: how the engines answer the board's questions; Search: Google's top 10 for the questions' demand keywords; All: both combined. How the Heralded Score works.
Most cited source
23citations
From ChatGPT
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
| Rank | Brand | Rank change | Heralded Score | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|
| 11 | | New entry | 16 , range 1–48 | 16
| 5% | 3% | None | First reading | |
| 12 | | New entry | 14 , range 1–47 | 14
| 5% | 3% | None | First reading | |
| 13 | | New entry | 11 , range 1–39 | 11
| 5% | 0% | None | First reading | |
| 14 | | New entry | 5 , range 1–40 | 5
| 3% | 1% | None | First reading | |
| 15 | | New entry | 5 , range 1–46 | 5
| 5% | 1% | None | First reading | |
| 16 | | New entry | 4 , range 1–44 | 4
| 4% | 0% | None | First reading | |
| – | | Unranked | Too few answers | –
| 0% | 0% | None | First reading | |
| – | AI Mindloop | Unranked | Too few answers | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | –
| 0% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
This month's moves
First reading. No comparable previous month yet.
Biggest risers
No clear rise.
Biggest fallers
No clear fall.
New entries
Drop-outs
No drop-outs.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Brand site | 16.7% | 1 of 4 | 18 | 1 |
| 2 | Withheld. Run a full Snapshot to see it. | |||||
| 3 | Withheld. Run a full Snapshot to see it. | |||||
| 4 | Withheld. Run a full Snapshot to see it. | |||||
| 5 | Withheld. Run a full Snapshot to see it. | |||||
| 6 | Withheld. Run a full Snapshot to see it. | |||||
| 7 | Withheld. Run a full Snapshot to see it. | |||||
| 8 | Withheld. Run a full Snapshot to see it. | |||||
| 9 | | Brand site | 5.0% | 1 of 4 | 5 | Not read |
| 10 | Withheld. Run a full Snapshot to see it. | |||||
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| ¿Cuál es el mejor software de atención al cliente para equipos de soporte? | Spanish | |
| ¿Qué herramientas de atención al cliente son mejores para equipos pequeños? | Spanish | |
| ¿Cómo puede un equipo de soporte responder más rápido a los clientes? | Spanish | No brand recommended |
| ¿Cómo puedo gestionar las consultas de los clientes sin pasar por alto ningún mensaje? | Spanish | |
| ¿A un equipo pequeño le conviene ofrecer atención al cliente por correo electrónico o por chat? | Spanish | No brand recommended |
| ¿Qué es mejor para los equipos: la atención al cliente automatizada o la manual? | Spanish | No brand recommended |
| ¿Qué alternativas hay a gestionar las consultas de los clientes por correo electrónico? | Spanish | |
| ¿Qué alternativas hay a responder manualmente a las preguntas de los clientes? | Spanish | No brand recommended |
| Gestiono el soporte de un equipo de tres personas. ¿Cómo podemos atender más consultas? | Spanish | No brand recommended |
| Tengo una pequeña empresa y quiero responder a mis clientes por correo electrónico y chat. ¿Qué debería usar? | Spanish | |
Each engine's top three
Google AI Mode
- = 1
Freshdesk
- = 1
Zendesk
- 3
HubSpot Service Hub
Gemini
- 1
- = 2
Help Scout
- = 2
Google AI Overviews
ChatGPT
- 1
- 2
- 3
Freshworks
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Method
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.