Heralded
Start free trial
Heralded

The most visible B2B customer support tools on Gemini in Romania, October 2026

October 2026 · 15 questions asked from Romania in Romanian and English · Gemini · 30 answers read

Most cited source

crm.org

2citations

From Gemini

Where engines disagree most

One engine

This page reads Gemini only. Set Engine to All to compare them.

Brands

Rank Brand Heralded Score Mentioned Recommended By engine Mentioned by Change
1#1 overall Freshdesk US 63 , range 44–77 67% 27% First reading
2#2 overall Zendesk US 60 , range 43–76 63% 27% First reading
3#3 overall Help Scout US 40 , range 31–58 40% 13% First reading
4#4 overall Tidio US 39 , range 28–57 33% 17% First reading
5#5 overall Intercom US 35 , range 23–49 30% 10% First reading
6#6 overall Zoho Desk IN 32 , range 18–46 17% 17% First reading
7#7 overall Front US 31 , range 18–44 27% 3% First reading
= 8#8 overall Crisp FR 23 , range 12–39 17% 3% None First reading
= 8#8 overall HubSpot Service Hub US 23 , range 12–39 17% 3% First reading
10#10 overall Hiver US 20 , range 11–37 13% 3% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 crm.org Review site 6.7% 1 of 4 1 8
2Withheld. Run a full Snapshot to see it.
3 chatway.app Brand site 3.3% 1 of 4 1 8
4Withheld. Run a full Snapshot to see it.
5Withheld. Run a full Snapshot to see it.
6Withheld. Run a full Snapshot to see it.
7 happyfox.com Brand site 3.3% 1 of 4 1 13
8Withheld. Run a full Snapshot to see it.
9Withheld. Run a full Snapshot to see it.
10Withheld. Run a full Snapshot to see it.

The questions, and who wins each

QuestionLanguageWins it
best customer support tools for small support teams English Freshdesk, Help Scout, Tidio and Zoho Desk, tied
customer support software for teams answering customer questions English Zendesk
how can a support team resolve customer questions faster English No brand recommended
how to keep customer support requests from getting lost English No brand recommended
shared inbox vs help desk software for support teams English No brand recommended

Each engine's top three

Method

Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured