Leader
51Heralded Score, range 27–70
The most visible customer support tools in Italy, October 2026
Most cited source
6citations
From ChatGPT
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
| Rank | Brand | Rank change | Heralded Score All | AI | Search | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|---|
| – | Omni | Unranked | Too few answers | Not measured | 2= #38 | –
| 2% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 1% | 0% | | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #43 | –
| 1% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI and Search give each brand’s score and rank on that side alone. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Directory | 10.0% | 1 of 4 | 4 | 6 |
| 2 | | Community | 8.3% | 2 of 4 | 4 | Not read |
| 3 | | Unclassified | 6.7% | 2 of 4 | 4 | Not read |
| 4 | | Social | 6.7% | 2 of 4 | 4 | Not read |
| 5 | | Media | 5.0% | 1 of 4 | 1 | 9 |
| 6 | | Reference | 1.7% | 1 of 4 | 3 | Not read |
| 7 | | Consultancy | 3.3% | 2 of 4 | 1 | 2 |
| 8 | | Vendor site | 3.3% | 1 of 4 | 2 | Not read |
| 9 | | Review site | 3.3% | 2 of 4 | 2 | Not read |
| 10 | | Vendor site | 3.3% | 2 of 4 | 2 | Not read |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| Qual è il miglior software di assistenza clienti per i team di supporto? | Italian | |
| Quali sono i migliori strumenti di assistenza clienti per i piccoli team? | Italian | |
| Come può un team di supporto rispondere più rapidamente ai clienti? | Italian | No brand recommended |
| Come posso gestire le richieste dei clienti senza perdermi nessun messaggio? | Italian | |
| Per un piccolo team, è meglio offrire assistenza ai clienti via email o chat? | Italian | No brand recommended |
| Per i team è meglio un’assistenza clienti automatizzata o gestita manualmente? | Italian | No brand recommended |
| Quali sono le alternative alla gestione delle richieste dei clienti via email? | Italian | |
| Quali sono le alternative a rispondere manualmente alle domande dei clienti? | Italian | No brand recommended |
| Gestisco l’assistenza in un team di tre persone. Come possiamo gestire più richieste? | Italian | |
| Ho una piccola impresa e voglio rispondere ai clienti via email e chat. Quale strumento dovrei usare? | Italian | |
Each engine's top three
Google AI Mode
Gemini
- = 1
Freshdesk
- = 1
Help Scout
- 3
Intercom
Google AI Overviews
ChatGPT
- 1
Zendesk
- 2
- 3
Freshworks
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.