Leader
59Heralded Score, range 45–65
The most visible customer support tools in Europe, October 2026
Most cited source
16citations
From Google AI Mode and Google AI Overviews
Where engines disagree most
1/4engines put it in their top three
Top three on Google AI Overviews, not on Google AI Mode, Gemini and ChatGPT
Brands
| Rank | Brand | Rank change | Heralded Score All | AI | Search | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | | New entry | 59 , range 45–65 | 53#1 | 70#1 | 59
| 43% | 16% | None | First reading | |
| 2 | | New entry | 49 , range 37–61 | 48#2 | 49#2 | 49
| 33% | 18% | None | First reading | |
| 3 | | New entry | 38 , range 28–55 | 40#3 | 35#7 | 38
| 23% | 14% | None | First reading | |
| 4 | | New entry | 37 , range 26–51 | 34#5 | 41#4 | 37
| 18% | 9% | None | First reading | |
| 5 | | New entry | 36 , range 26–54 | 39#4 | 31#8 | 36
| 23% | 11% | None | First reading | |
| 6 | | New entry | 32 , range 16–48 | 29#7 | 37#6 | 32
| 13% | 7% | None | First reading | |
| 7 | | New entry | 27 , range 18–49 | 32#6 | 20#11 | 27
| 14% | 6% | None | First reading | |
| 8 | | New entry | 20 , range 9–46 | 17#8 | 26#10 | 20
| 10% | 5% | None | First reading | |
| 9 | | New entry | 20 , range 10–34 | 7#12 | 43#3 | 20
| 8% | 3% | None | First reading | |
| 10 | | New entry | 17 , range 7–38 | 9#11 | 30#9 | 17
| 7% | 4% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI and Search give each brand’s score and rank on that side alone. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Community | 3.8% | 2 of 4 | 11 | Not read |
| 2 | | Community | 0.2% | 1 of 4 | 1 | Not read |
| 3 | | Community | 0.2% | 1 of 4 | 1 | Not read |
| 4 | | Community | 0.2% | 1 of 4 | 1 | Not read |
| 5 | | Community | 0.2% | 1 of 4 | 1 | Not read |
| 6 | | Community | 0.2% | 1 of 4 | 1 | Not read |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| Quel est le meilleur logiciel de service client pour une équipe support ? | French | |
| Quels sont les meilleurs outils de service client pour les petites équipes ? | French | |
| Comment une équipe support peut-elle répondre plus rapidement aux clients ? | French | No brand recommended |
| Comment gérer les demandes des clients sans passer à côté de messages ? | French | No brand recommended |
| Pour une petite équipe, vaut-il mieux proposer un support client par e-mail ou par chat ? | French | |
| Pour une équipe, vaut-il mieux automatiser le service client ou répondre manuellement ? | French | No brand recommended |
| Quelles sont les alternatives à la gestion des demandes clients par e-mail ? | French | |
| Quelles sont les alternatives aux réponses manuelles aux questions des clients ? | French | No brand recommended |
| Je gère le support dans une équipe de trois personnes. Comment pouvons-nous traiter davantage de demandes ? | French | |
| Je dirige une petite entreprise et je veux répondre aux clients par e-mail et par chat. Quel outil utiliser ? | French | |
Each engine's top three
Google AI Mode
- 1
Freshdesk
- 2
Zendesk
- 3
Help Scout
Gemini
- 1
- 2
- 3
Google AI Overviews
ChatGPT
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.