Leader
18%of answers name it
The most visible conversational AI platforms, October 2026
Most cited source
20citations
From Google AI Mode and ChatGPT
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
| Rank | Brand | Heralded Score | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|
| 1 | | 30 , range 19–39 | 18% | 11% | | First reading | |
| 2 | | 24 , range 15–35 | 14% | 7% | | First reading | |
| 3 | | 21 , range 13–33 | 14% | 4% | | First reading | |
| 4 | | 20 , range 12–33 | 9% | 8% | | First reading | |
| 5 | | 16 , range 10–30 | 9% | 3% | | First reading | |
| 6 | | 15 , range 9–29 | 8% | 3% | | First reading | |
| 7 | | 14 , range 9–28 | 9% | 1% | | First reading | |
| 8 | | 13 , range 6–26 | 7% | 2% | | First reading | |
| 9 | | 12 , range 6–24 | 8% | 0% | | First reading | |
| 10 | | 12 , range 4–24 | 6% | 1% | | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Brand site | 13.9% | 2 of 4 | 17 | 5 |
| 2 | Withheld. Run a full Snapshot to see it. | |||||
| 3 | Withheld. Run a full Snapshot to see it. | |||||
| 4 | | Community | 15.2% | 3 of 4 | 10 | 20 |
| 5 | Withheld. Run a full Snapshot to see it. | |||||
| 6 | Withheld. Run a full Snapshot to see it. | |||||
| 7 | Withheld. Run a full Snapshot to see it. | |||||
| 8 | | Brand site | 3.8% | 2 of 4 | 5 | 7 |
| 9 | Withheld. Run a full Snapshot to see it. | |||||
| 10 | Withheld. Run a full Snapshot to see it. | |||||
The questions, and who wins each
| Question | Language | Wins it |
|---|---|---|
| can one conversational ai platform handle website chat and messaging? | English | No brand recommended |
| how does an ai chatbot compare with adding more live support agents? | English | No brand recommended |
| what can replace a manual faq for answering customer questions? | English | No brand recommended |
| how can we replace a basic website chatbot that cannot answer follow-up questions? | English | |
| what can replace agents answering the same customer questions all day? | English | No brand recommended |
Each engine's top three
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Method
Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.