Heralded
Start free trial
Heralded

The most visible conversational AI platforms, October 2026

October 2026 · 15 questions asked in English, worldwide · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 79 answers read

Most cited source

intercom.com

20citations

From Google AI Mode and ChatGPT

Where engines disagree most

Fin AI Agent

1/4engines put it in their top three

Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT

Brands

Rank Brand Rank change Heralded Score Score trend Mentioned Recommended By engine Mentioned by Change
1 Botpress CA New entry 31 , range 9–39
31
  • : score 31 · #1
 17% 11% First reading
2 Tidio US New entry 20 , range 6–36
20
  • : score 20 · #2
 12% 8% None First reading
3 ManyChat US New entry 10 , range 4–33
10
  • : score 10 · #3
 8% 7% First reading
4 Voiceflow CA New entry 8 , range 4–32
8
  • : score 8 · #4
 10% 3% None First reading
5 Freshchat IN New entry 7 , range 3–31
7
  • : score 7 · #5
 8% 2% First reading
6 Fin AI Agent US New entry 6 , range 3–31
6
  • : score 6 · #6
 8% 2% First reading
7 Chatbase US New entry 5 , range 2–26
5
  • : score 5 · #7
 6% 2% First reading
8 Zendesk AI DK New entry 5 , range 2–26
5
  • : score 5 · #8
 5% 2% First reading
9 Ada CA New entry 4 , range 1–20
4
  • : score 4 · #9
 5% 0% First reading
10 CustomGPT US New entry 3 , range 1–19
3
  • : score 3 · #10
 4% 0% First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

This month's moves

First reading. No comparable previous month yet.

Biggest risers

No clear rise.

Biggest fallers

No clear fall.

Drop-outs

No drop-outs.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 intercom.com Brand site 13.9% 2 of 4 17 5
2Withheld. Run a full Snapshot to see it.
3Withheld. Run a full Snapshot to see it.
4 botpress.com Brand site 3.8% 2 of 4 5 7
5 microsoft.com Brand site 2.5% 2 of 4 5 6
6Withheld. Run a full Snapshot to see it.
7Withheld. Run a full Snapshot to see it.
8Withheld. Run a full Snapshot to see it.
9 chatbase.co Brand site 2.5% 2 of 4 2 0
10Withheld. Run a full Snapshot to see it.

The questions, and who wins each

QuestionLanguageWins it
what can a support team use to answer customer questions with ai chat? English No brand recommended
which platform helps a business build a chatbot for customer conversations? English Botpress and ManyChat, tied
what should an online store use to handle customer chats automatically? English Tidio
how can a company add ai chat to its customer service? English Google Dialogflow and Salesforce Service Cloud, tied
how do i build a chatbot that can answer questions about our products? English Voiceflow
how can we reduce unanswered customer chats after business hours? English No brand recommended
how do i teach an ai chatbot to answer from our help center? English Voiceflow
how can a support team hand complex chats from a bot to a person? English No brand recommended
should we use one ai chatbot for sales and support or separate bots? English No brand recommended
what works better for customer service, an ai chatbot or a scripted bot? English No brand recommended

Each engine's top three

Google AI Overviews

No brand named in at least three answers.

Method

Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured