The most visible digital banking platforms for banks and insurers in Italy, October 2026

October 2026 · 15 questions asked from Italy in Italian and English · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 60 answers read

Leader

Backbase

37Heralded Score, range 31–47

Most cited source

europa.eu

27citations

From ChatGPT

Where engines disagree most

Finastra

1/4engines put it in their top three

Top three on ChatGPT, not on Google AI Mode, Gemini and Google AI Overviews

Brands

Search is not measured for this board yet, so it ranks on AI answers.

Rank Brand Rank change Heralded Score All AI Score trend Mentioned Recommended By engine Mentioned by Change
= 11 Crassula EE New entry 4 , range 2–27 4= #11
4
  • : score 4 · #11
7% 0% None First reading
= 11 Q2 US New entry 4 , range 2–27 4= #11
4
  • : score 4 · #11
7% 0% First reading
13 EIS Group US New entry 4 , range 2–26 4#13
4
  • : score 4 · #13
7% 0% First reading
14 Duck Creek US New entry 4 , range 1–24 4#14
4
  • : score 4 · #14
6% 0% None First reading
15 Plumery NL New entry 3 , range 1–19 3#15
3
  • : score 3 · #15
4% 0% None First reading
– 101 Digital Unranked Too few answers Not measured
–
  • : Unranked
2% 0% None First reading
– 10x Banking GB Unranked Too few answers Not measured
–
  • : Unranked
2% 2% First reading
– Abrigo US Unranked Too few answers Not measured
–
  • : Unranked
0% 0% None First reading
– Apiture US Unranked Too few answers Not measured
–
  • : Unranked
0% 0% None First reading
– Appian US Unranked Too few answers Not measured
–
  • : Unranked
3% 0% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI gives each brand’s score and rank from the engines’ answers; Search is not measured for this board yet. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
11 crif.it Vendor site 5.0% 3 of 4 3 Not read
12 deloitte.com Consultancy 3.3% 2 of 4 3 Not read
13 dxc.com Consultancy 5.0% 3 of 4 1 4
14 ey.com Consultancy 3.3% 2 of 4 3 Not read
15 fintechdatabase.eu Directory 1.7% 1 of 4 3 Not read
16 mendix.com Vendor site 1.7% 1 of 4 3 Not read
17 oliverwyman.com Consultancy 5.0% 3 of 4 1 Not read
18 socotra.com Vendor site 1.7% 1 of 4 3 Not read
19 teamsystem.com Vendor site 5.0% 2 of 4 1 Not read
20 advapay.eu Vendor site 3.3% 2 of 4 2 Not read

Questions asked

QuestionLanguageMost recommended
best digital banking platforms for banks English Backbase, Mambu, Temenos and Thought Machine, tied
digital insurance platform for insurers English Guidewire, Majesco and Sapiens, tied
how to launch a digital bank English SDK.finance
how to modernize core banking systems English No brand recommended
cloud core banking vs legacy core banking English No brand recommended

Each engine's top three

Google AI Mode

No brand named in at least three answers.

Method

Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.

For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured