The most visible digital banking platforms for banks and insurers in Europe, October 2026

October 2026 · 105 questions asked from 7 countries · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 420 answers read

Leader

Backbase

38Heralded Score, range 35–42

Where engines disagree most

Crassula

1/4engines put it in their top three

Top three on Google AI Mode, not on Gemini, Google AI Overviews and ChatGPT

Brands

Search is not measured for this board yet, so it ranks on AI answers.

Rank Brand Rank change Heralded Score All AI Score trend Mentioned Recommended By engine Mentioned by Change
1 Backbase NL New entry 38 , range 35–42 38#1
38
  • : score 38 · #1
32% 15% None First reading
2 Temenos CH New entry 37 , range 34–41 37#2
37
  • : score 37 · #2
30% 14% None First reading
3 Mambu DE New entry 36 , range 33–39 36#3
36
  • : score 36 · #3
29% 12% None First reading
4 Thought Machine GB New entry 31 , range 24–34 31#4
31
  • : score 31 · #4
21% 8% None First reading
5 Infosys Finacle IN New entry 12 , range 8–25 12#5
12
  • : score 12 · #5
11% 5% None First reading
6 Finastra GB New entry 12 , range 8–25 12#6
12
  • : score 12 · #6
11% 6% None First reading
7 SDK.finance LV New entry 9 , range 6–17 9#7
9
  • : score 9 · #7
12% 2% None First reading
8 nCino US New entry 8 , range 6–15 8#8
8
  • : score 8 · #8
8% 4% None First reading
9 Guidewire US New entry 8 , range 6–15 8#9
8
  • : score 8 · #9
9% 3% None First reading
10 Q2 US New entry 7 , range 5–12 7#10
7
  • : score 7 · #10
7% 4% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI gives each brand’s score and rank from the engines’ answers; Search is not measured for this board yet. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 cfte.education Reference 0.2% 1 of 4 1 Not read
2 macropatternsconsortium.com Reference 0.2% 1 of 4 1 Not read
3 newlearning.ma Reference 0.2% 1 of 4 1 Not read
4 polito.it Reference 0.2% 1 of 4 1 Not read
5 ttlab.hopto.org Reference 0.2% 1 of 4 1 Not read

Questions asked

QuestionLanguageMost recommended
Low-code platform vs. custom development for an insurer's digital journeys English No brand recommended
Alternatives to replacing a bank's core system all at once English No brand recommended
Alternatives to manual loan and account onboarding for banks English No brand recommended
I lead digital transformation at a regional bank. Which platform should we use for digital onboarding? English Backbase and nCino, tied
I'm the CIO of an insurer and need to digitize claims and policy sales. English Duck Creek and Guidewire, tied
best digital banking platforms for banks English Backbase
digital insurance platform for insurers English Duck Creek, EIS Group, Guidewire, Majesco and Sapiens, tied
how to launch a digital bank English No brand recommended
how to modernize core banking systems English No brand recommended
cloud core banking vs legacy core banking English No brand recommended

Each engine's top three

Method

Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.

For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured