The most visible digital banking platforms for banks and insurers in Europe, October 2026

October 2026 · 105 questions asked from 7 countries · ChatGPT, Google AI Overviews, Gemini and Google AI Mode · 420 answers read

Leader

Backbase

38Heralded Score, range 35–42

Most cited source

europa.eu

127citations

From ChatGPT

Where engines disagree most

Crassula

1/4engines put it in their top three

Top three on Google AI Mode, not on Gemini, Google AI Overviews and ChatGPT

Brands

Search is not measured for this board yet, so it ranks on AI answers.

Rank Brand Rank change Heralded Score All AI Score trend Mentioned Recommended By engine Mentioned by Change
21 Fiserv US New entry 4 , range 2–6 4#21
4
  • : score 4 · #21
4% 0% First reading
22 Tuum EE New entry 3 , range 2–6 3#22
3
  • : score 3 · #22
3% 1% None First reading
23 Finxact US New entry 2 , range 1–4 2#23
2
  • : score 2 · #23
2% 0% First reading
24 Plumery NL New entry 1 , range 1–3 1#24
1
  • : score 1 · #24
1% 0% None First reading
– Abrigo US Unranked Too few answers Not measured
–
  • : Unranked
0% 0% None First reading
– Apiture US Unranked Too few answers Not measured
–
  • : Unranked
0% 0% First reading
– CSI US Unranked Too few answers Not measured
–
  • : Unranked
0% 0% None First reading
– ebankIT PT Unranked Too few answers Not measured
–
  • : Unranked
0% 0% First reading
– FintechOS RO Unranked Too few answers Not measured
–
  • : Unranked
1% 0% First reading
– FlowX.AI RO Unranked Too few answers Not measured
–
  • : Unranked
0% 0% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI gives each brand’s score and rank from the engines’ answers; Search is not measured for this board yet. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
11 guideflow.com Vendor site 4.5% 3 of 4 1 10
12 fca.org.uk Regulator 1.7% 2 of 4 14 Not read
13 meniga.com Vendor site 3.8% 3 of 4 5 Not read
14 oliverwyman.com Consultancy 4.0% 4 of 4 4 Not read
15 ciopages.com Vendor site 3.8% 1 of 4 2 9
16 amazon.com Vendor site 2.9% 4 of 4 3 4
17 bafin.de Regulator 1.4% 2 of 4 9 Not read
18 salesforce.com Vendor site 2.4% 3 of 4 9 Not read
19 dxc.com Consultancy 2.6% 3 of 4 1 3
20 entrust.com Vendor site 1.7% 1 of 4 6 Not read

Questions asked

QuestionLanguageMost recommended
Quali sono le migliori piattaforme di digital banking per le banche? Italian Mambu and Thought Machine, tied
Software di core banking e onboarding digitale per istituti finanziari Italian Finastra, Mambu and Temenos, tied
Come può una banca lanciare un’app di mobile banking senza sviluppare tutto internamente? Italian No brand recommended
Come posso modernizzare il nostro sistema di core banking legacy? Italian No brand recommended
Sviluppare internamente o acquistare una piattaforma di digital banking per una banca di medie dimensioni? Italian Backbase, Finastra, Mambu and Temenos, tied
Piattaforma low-code o sviluppo personalizzato per i percorsi digitali di una compagnia assicurativa? Italian Guidewire
Quali alternative ci sono alla sostituzione in un’unica soluzione del sistema core di una banca? Italian No brand recommended
Quali alternative ci sono all’onboarding manuale di prestiti e conti per le banche? Italian No brand recommended
Mi occupo di trasformazione digitale in una banca regionale. Quale piattaforma dovremmo usare per l’onboarding digitale? Italian Backbase
Sono il CIO di una compagnia assicurativa e devo digitalizzare la gestione dei sinistri e la vendita delle polizze. Italian No brand recommended

Each engine's top three

Method

Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.

For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured