Leader
51Heralded Score, range 28–72
The most visible customer support tools in Netherlands, October 2026
Most cited source
6citations
From ChatGPT
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
| Rank | Brand | Rank change | Heralded Score All | AI | Search | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|---|
| – | | Unranked | Too few answers | Not measured | 0= #44 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 5= #26 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #44 | –
| 1% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 20= #8 | –
| 3% | 1% | | First reading | |
| – | Help Desk Ultimate | Unranked | Too few answers | Not measured | 0= #44 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 2#38 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 5= #24 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #44 | –
| 0% | 0% | None | First reading | |
| – | Helply US | Unranked | Too few answers | Not measured | 0= #44 | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | 0= #44 | –
| 0% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI and Search give each brand’s score and rank on that side alone. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Directory | 8.3% | 1 of 4 | 2 | 11 |
| 2 | | Unclassified | 6.7% | 2 of 4 | 3 | 14 |
| 3 | | Review site | 5.0% | 2 of 4 | 3 | Not read |
| 4 | | Review site | 5.0% | 2 of 4 | 1 | 7 |
| 5 | | Review site | 1.7% | 1 of 4 | 2 | Not read |
| 6 | | Vendor site | 3.3% | 1 of 4 | 1 | 14 |
| 7 | | Media | 3.3% | 1 of 4 | 1 | 9 |
| 8 | | Community | 3.3% | 1 of 4 | 2 | Not read |
| 9 | | Vendor site | 3.3% | 2 of 4 | 2 | Not read |
| 10 | | Review site | 3.3% | 1 of 4 | 1 | 11 |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| Wat is de beste klantenservicesoftware voor supportteams? | Dutch | |
| Welke tools voor klantenservice zijn het beste voor kleine teams? | Dutch | |
| Hoe kan een supportteam klanten sneller helpen? | Dutch | |
| Hoe kan ik klantverzoeken beheren zonder berichten over het hoofd te zien? | Dutch | |
| Kan een klein team klanten beter helpen via e-mail of chat? | Dutch | No brand recommended |
| Is geautomatiseerde of handmatige klantenservice beter voor teams? | Dutch | No brand recommended |
| Wat zijn alternatieven voor het beheren van klantverzoeken via e-mail? | Dutch | |
| Wat zijn alternatieven voor het handmatig beantwoorden van klantvragen? | Dutch | No brand recommended |
| Ik werk in een supportteam van drie. Hoe kunnen we meer verzoeken afhandelen? | Dutch | |
| Ik heb een klein bedrijf en wil klanten via e-mail en chat antwoorden. Welke tool kan ik het beste gebruiken? | Dutch | |
Each engine's top three
Google AI Mode
Gemini
- 1
Zendesk
- 2
Help Scout
- 3
Freshdesk
Google AI Overviews
ChatGPT
- 1
- 2
- 3
Freshworks
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.