Leader
38Heralded Score, range 31–48
The most visible conversational AI platforms in Italy, October 2026
Most cited source
12citations
From Google AI Mode and Google AI Overviews
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
Search is not measured for this board yet, so it ranks on AI answers.
| Rank | Brand | Rank change | Heralded Score All | AI | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 3% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 2% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 1% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 2% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 2% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI gives each brand’s score and rank from the engines’ answers; Search is not measured for this board yet. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Social | 8.3% | 2 of 4 | 12 | Not read |
| 2 | | Vendor site | 6.7% | 1 of 4 | 4 | 1 |
| 3 | | Social | 3.3% | 1 of 4 | 5 | Not read |
| 4 |  shopify.com | Vendor site | 3.3% | 2 of 4 | 5 | Not read |
| 5 | | Regulator | 1.7% | 1 of 4 | 4 | Not read |
| 6 |  instagram.com | Social | 3.3% | 1 of 4 | 4 | Not read |
| 7 | | Reference | 1.7% | 1 of 4 | 2 | Not read |
| 8 | | Consultancy | 3.3% | 1 of 4 | 2 | Not read |
| 9 | | Community | 3.3% | 2 of 4 | 1 | 1 |
| 10 | | Reference | 1.7% | 1 of 4 | 2 | Not read |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| Cosa può usare un team di assistenza per rispondere alle domande dei clienti con una chat basata sull’IA? | Italian | |
| Quale piattaforma aiuta un’azienda a creare un chatbot per le conversazioni con i clienti? | Italian | |
| Cosa può usare un negozio online per gestire automaticamente le chat con i clienti? | Italian | |
| Come può un’azienda integrare una chat basata sull’IA nel servizio clienti? | Italian | No brand recommended |
| Come posso creare un chatbot che risponda alle domande sui nostri prodotti? | Italian | |
| Come possiamo ridurre le chat dei clienti senza risposta fuori dall’orario di lavoro? | Italian | No brand recommended |
| Come posso insegnare a un chatbot basato sull’IA a rispondere usando il nostro centro assistenza? | Italian | |
| Come può un team di assistenza passare a una persona le chat complesse gestite da un bot? | Italian | No brand recommended |
| È meglio usare un unico chatbot basato sull’IA per vendite e assistenza o bot separati? | Italian | No brand recommended |
| Per il servizio clienti, funziona meglio un chatbot basato sull’IA o un bot con risposte preimpostate? | Italian | No brand recommended |
Each engine's top three
Google AI Mode
No brand named in at least three answers.
Gemini
- = 1
Botpress
- = 1
Zendesk AI
- 3
Fin AI Agent
Google AI Overviews
- = 1
HubSpot Service Hub
- = 1
ChatGPT
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.