Leader
42Heralded Score, range 39–46
The most visible conversational AI platforms in Europe, October 2026
Most cited source
62citations
From Google AI Mode and Google AI Overviews
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
Search is not measured for this board yet, so it ranks on AI answers.
| Rank | Brand | Rank change | Heralded Score All | AI | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 0% | 0% | None | First reading | |
| – | | Unranked | Too few answers | Not measured | –
| 1% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI gives each brand’s score and rank from the engines’ answers; Search is not measured for this board yet. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 11 | | Industry authority | 1.7% | 2 of 4 | 9 | Not read |
| 12 | | Vendor site | 1.7% | 3 of 4 | 8 | Not read |
| 13 | | Regulator | 0.7% | 1 of 4 | 9 | Not read |
| 14 | | Social | 1.4% | 1 of 4 | 8 | Not read |
| 15 | | Reference | 1.2% | 1 of 4 | 3 | Not read |
| 16 | | Reference | 1.4% | 1 of 4 | 3 | Not read |
| 17 | | Vendor site | 1.7% | 1 of 4 | 1 | Not read |
| 18 | | Vendor site | 1.4% | 1 of 4 | 1 | Not read |
| 19 | | Vendor site | 1.4% | 1 of 4 | 1 | Not read |
| 20 | | Vendor site | 1.4% | 1 of 4 | 1 | Not read |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| how can we reduce unanswered customer chats after business hours? | English | No brand recommended |
| how do i teach an ai chatbot to answer from our help center? | English | |
| how can a support team hand complex chats from a bot to a person? | English | No brand recommended |
| should we use one ai chatbot for sales and support or separate bots? | English | No brand recommended |
| what works better for customer service, an ai chatbot or a scripted bot? | English | No brand recommended |
| can one conversational ai platform handle website chat and messaging? | English | |
| how does an ai chatbot compare with adding more live support agents? | English | No brand recommended |
| what can replace a manual faq for answering customer questions? | English | |
| how can we replace a basic website chatbot that cannot answer follow-up questions? | English | No brand recommended |
| what can replace agents answering the same customer questions all day? | English | |
Each engine's top three
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.