Leader
42Heralded Score, range 39–46
The most visible conversational AI platforms in Europe, October 2026
Most cited source
62citations
From Google AI Mode and Google AI Overviews
Where engines disagree most
1/4engines put it in their top three
Top three on Gemini, not on Google AI Mode, Google AI Overviews and ChatGPT
Brands
Search is not measured for this board yet, so it ranks on AI answers.
| Rank | Brand | Rank change | Heralded Score All | AI | Score trend | Mentioned | Recommended | By engine | Mentioned by | Change |
|---|---|---|---|---|---|---|---|---|---|---|
| 11 | | New entry | 4 , range 2–6 | 4#11 | 4
| 4% | 0% | | First reading | |
| 12 | | New entry | 3 , range 2–5 | 3#12 | 3
| 4% | 0% | None | First reading | |
| 13 | | New entry | 3 , range 2–5 | 3#13 | 3
| 3% | 0% | None | First reading | |
| 14 | | New entry | 2 , range 2–4 | 2#14 | 2
| 2% | 0% | None | First reading | |
| 15 | | New entry | 2 , range 1–4 | 2#15 | 2
| 2% | 0% | None | First reading | |
| 16 | | New entry | 2 , range 1–4 | 2#16 | 2
| 2% | 0% | None | First reading | |
| 17 | | New entry | 2 , range 1–4 | 2#17 | 2
| 2% | 0% | None | First reading | |
| 18 | | New entry | 2 , range 1–4 | 2#18 | 2
| 1% | 0% | None | First reading | |
| 19 | | New entry | 2 , range 1–3 | 2#19 | 2
| 1% | 0% | None | First reading | |
| 20 | | New entry | 1 , range 1–3 | 1#20 | 1
| 1% | 0% | None | First reading |
“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. AI gives each brand’s score and rank from the engines’ answers; Search is not measured for this board yet. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.
Most cited sources
| Rank | Source | Type | Cited in | Engines | Pages cited | Brands its pages mention |
|---|---|---|---|---|---|---|
| 1 | | Social | 6.2% | 2 of 4 | 55 | Not read |
| 2 | | Vendor site | 6.7% | 3 of 4 | 22 | 1 |
| 3 | | Social | 6.4% | 2 of 4 | 30 | Not read |
| 4 | | Vendor site | 2.1% | 2 of 4 | 11 | Not read |
| 5 | | Reference | 2.4% | 1 of 4 | 6 | 1 |
| 6 |  shopify.com | Vendor site | 1.7% | 3 of 4 | 11 | Not read |
| 7 | | Vendor site | 1.9% | 1 of 4 | 4 | Not read |
| 8 | | Vendor site | 2.4% | 3 of 4 | 6 | Not read |
| 9 |  instagram.com | Social | 1.4% | 1 of 4 | 9 | Not read |
| 10 | | Community | 2.6% | 2 of 4 | 10 | Not read |
Questions asked
| Question | Language | Most recommended |
|---|---|---|
| Quel outil une équipe support peut-elle utiliser pour répondre aux questions des clients avec un chatbot IA ? | French | |
| Quelle plateforme permet à une entreprise de créer un chatbot pour échanger avec ses clients ? | French | |
| Quel outil une boutique en ligne peut-elle utiliser pour gérer automatiquement les conversations avec ses clients ? | French | |
| Comment une entreprise peut-elle intégrer un chatbot IA à son service client ? | French | No brand recommended |
| Comment créer un chatbot capable de répondre aux questions sur nos produits ? | French | |
| Comment réduire le nombre de conversations clients sans réponse en dehors des heures d'ouverture ? | French | No brand recommended |
| Comment apprendre à un chatbot IA à répondre à partir de notre centre d'aide ? | French | No brand recommended |
| Comment une équipe support peut-elle transférer les conversations complexes du bot à un conseiller ? | French | No brand recommended |
| Vaut-il mieux utiliser un seul chatbot IA pour les ventes et le support, ou des bots distincts ? | French | No brand recommended |
| Qu'est-ce qui fonctionne le mieux pour le service client : un chatbot IA ou un bot à réponses prédéfinies ? | French | No brand recommended |
Each engine's top three
Related leaderboards
Method
Each leaderboard ranks brands on two sides. AI is how ChatGPT, Gemini, Google AI Overviews and Google AI Mode answer the board's buyer questions. Search is Google's top 10 results for the keywords behind those questions. All combines the two, where Search is measured.
For the AI side, each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.