Brands by AI visibility in their industry on ChatGPT, October 2026

October 2026 · 156 questions asked in English, worldwide · ChatGPT · 308 answers read

Where engines disagree most

Not compared

A list across industries has no engine top three.

Brands

Brand Place in its industry Heralded Score Mentioned Recommended By engine Mentioned by Change
Power BI US #1 in business intelligence tools 97 , range 88–99 100% 92% None First reading
Tableau US #1 in business intelligence tools 97 , range 88–99 100% 92% None First reading
HubSpot US #1 in CRM tools 96 , range 86–99 100% 88% None First reading
Adobe Acrobat Sign US #1 in e-signature tools 95 , range 85–98 100% 83% None First reading
AWS US #1 in cloud hosting platforms 95 , range 85–98 100% 83% None First reading
DocuSign US #1 in e-signature tools 95 , range 85–98 100% 83% None First reading
Zendesk US #1 in customer support tools 95 , range 85–98 100% 83% None First reading
Shopify CA #1 in e-commerce platforms 94 , range 83–98 96% 83% First reading
CrowdStrike US #1 in endpoint security tools 90 , range 78–96 88% 79% None First reading
QuickBooks US #1 in accounting tools 87 , range 75–94 83% 75% None First reading

This list spans more than one industry, so each brand shows its place in its own. Every brand named in at least three answers is placed. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
11Withheld. Run a full Snapshot to see it.
12 wsj.com Media 1.0% 1 of 4 3 0
13 ecommercewebsitecreate.com Media 0.6% 1 of 4 1 0
14Withheld. Run a full Snapshot to see it.
15Withheld. Run a full Snapshot to see it.
16Withheld. Run a full Snapshot to see it.
17 retailpresso.com Media 0.6% 1 of 4 1 0
18Withheld. Run a full Snapshot to see it.
19Withheld. Run a full Snapshot to see it.
20Withheld. Run a full Snapshot to see it.

The questions, and who wins each

QuestionLanguageWins it
customer support software that integrates with Slack English Intercom and Zendesk, tied
customer support software with GDPR-compliant hosting English Dixa, Freshdesk, Intercom and Zendesk, tied
customer support software for travel English Freshdesk and Zendesk, tied
most reliable customer support software English Freshdesk, Intercom, Salesforce Service Cloud and Zendesk, tied
customer support software with the best support English Freshdesk, Intercom, Zendesk and Zoho Desk, tied
which customer support software do experts recommend English Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk and Zoho Desk, tied
best accounting software for a small business company English FreshBooks, QuickBooks, Wave, Xero and Zoho Books, tied
accounting software recommendations for a founder English QuickBooks and Xero, tied
top accounting software English FreshBooks, NetSuite, QuickBooks, Sage, Wave, Xero and Zoho Books, tied
how to choose accounting software English No brand recommended

Method

Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured