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The most visible customer support tools on ChatGPT, October 2026

October 2026 · 12 questions asked in English, worldwide · ChatGPT · 24 answers read

Leader

Zendesk

100%of answers name it

Where engines disagree most

One engine

This page reads ChatGPT only. Set Engine to All to compare them.

Brands

Rank Brand Heralded Score Mentioned Recommended By engine Mentioned by Change
– Faveo Helpdesk IN Too few answers 0% 0% None First reading
– FocalScope SG Too few answers 0% 0% None First reading
– Foqal US Too few answers 0% 0% None First reading
– Freshchat IN Too few answers 0% 0% First reading
– Gladly US Too few answers 8% 8% None First reading
– Happyfox US Too few answers 0% 0% None First reading
– Help Desk Ultimate Too few answers 0% 0% None First reading
– Helply US Too few answers 0% 0% None First reading
– HelpSpot US Too few answers 0% 0% None First reading
– Hesk Cloud SI Too few answers 0% 0% None First reading

“=” marks brands whose score ranges overlap, so the test cannot separate them. Every brand named in at least three answers is ranked. By engine has one dot per engine (ChatGPT, Google AI Overviews, Gemini and Google AI Mode), darker the more often it names the brand.

Most cited sources

Rank Source Type Cited in Engines Pages cited Brands its pages mention
1 intercom.com Brand site 62.5% 1 of 4 23 16
2Withheld. Run a full Snapshot to see it.
3Withheld. Run a full Snapshot to see it.
4Withheld. Run a full Snapshot to see it.
5Withheld. Run a full Snapshot to see it.
6Withheld. Run a full Snapshot to see it.
7 dupple.com Media 25.0% 1 of 4 1 8
8Withheld. Run a full Snapshot to see it.
9Withheld. Run a full Snapshot to see it.
10Withheld. Run a full Snapshot to see it.

The questions, and who wins each

QuestionLanguageWins it
customer support software with the best support English Freshdesk, Intercom, Zendesk and Zoho Desk, tied
which customer support software do experts recommend English Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk and Zoho Desk, tied

Each engine's top three

Method

Each month Heralded asks every engine the same buyer questions, twice each, and reads every answer. An answer counts 0 for a brand it leaves out, 50 for a brand it names and 100 for a brand it recommends, and the Heralded Score is built from those. A brand named in at least three answers gets a score and a place.

How the leaderboards are measured